Services Consulting & support
Consulting & support
Independent advice on what to build, buy or change, and engineers who keep what you run monitored, maintained and supported.
We help you make technology decisions with confidence, then keep what you run monitored, maintained and supported.
Where are you today?
Select the stage closest to yours to see which services fit it.
Expertise
Advice
Independent recommendations on architecture, platforms and vendors, written so they can be acted on by any team.
- IT consultancyIndependent technology advice, delivered as a written recommendation.Architecture and platform reviews with the options comparedBuild-versus-buy and vendor assessmentsA written roadmap with priorities and assumptionsFitsPlanningGrowing
Operations
Continuous monitoring and routine upkeep, so problems are found early and systems stay current.
- 24/7 monitoringContinuous monitoring with engineer-reviewed alerts.Metrics, logs and uptime checks across your servicesAlerts tuned to reduce noise and routed to an engineerRegular review of recurring incidentsFitsRunning
- MaintenanceScheduled updates, backups and fixes.Patching and dependency updates on a scheduleBackups, with restores testedBug fixes and small changes through a request queueFitsRunning
Capacity
Engineers who work inside your team when you need more delivery capacity.
- Team augmentationEngineers working inside your team.Engineers matched to your stack and ways of workingWork done in your repositories, tickets and reviewsHandover notes so knowledge stays with your teamFitsLaunchingGrowing
Four ways to work with us
Start small or go deep. Each one is scoped and agreed in writing before work begins.
Advisory sessions
Focused time with a senior engineer on a specific decision or problem.
- Fixed number of sessions
- Written summary of options and advice
- Good for a single decision
Reviews and audits
A structured look at your architecture, security, costs or delivery process.
- Findings ranked by importance
- Clear recommended next steps
- Report your own team can act on
Embedded or interim help
Engineers who join your team for a project, a gap or a hand-over.
- Work inside your tools and reviews
- Agreed hours and duration
- Handover notes at the end
Ongoing support retainer
Monitoring, maintenance and a named route to an engineer when something goes wrong.
- Agreed scope and response times
- Regular review of open issues
- Scale up or down as needs change
How an engagement runs
Whichever way you engage, the work moves through the same five steps.
Understand
We learn how your business, systems and team work today, and what you need to decide or fix.
Recommend
We set out the options with their trade-offs, then give a clear recommendation and the reasons for it.
Plan
We turn the chosen option into scope, order of work, owners and timing that your team can follow.
Support
We help you carry the plan out, advising, building or running alongside your people.
Review
We check the outcome against what was agreed and decide what, if anything, comes next.
What you get
Clear decisions
Options compared on the same terms, so the reasoning is easy to follow and share.
Less downtime risk
Problems found early through monitoring, upkeep and regular reviews.
Capacity when needed
Experienced engineers added to your team without a long hiring process.
Knowledge that stays
Documentation and handover notes, so your team is not dependent on ours.
Frameworks and tools we work with
Frameworks
- ITIL practices
- ISO 27001 alignment
- NIST Cybersecurity Framework
Workplace
- Microsoft 365
- Google Workspace
Service desk and docs
- Jira Service Management
- Confluence
Monitoring
- Prometheus
- Grafana
Frameworks and tools we work from. Alignment is not certification, and the list does not imply any partnership. Logos belong to their owners.
How we work in this category
Documented.
Every recommendation and decision is written down.
Impartial.
Advice sets out the options and trade-offs, with the reasons for each recommendation.
Scoped in advance.
Each engagement is agreed in writing before work begins.
Often combined with
- Security auditsOptimization
- Web appsDevelopment
Frequently asked questions
Work in consulting and support
- Result12min
median response to a critical alert, any hour
Pick a service
Not sure? Tell us what you need
Describe where things stand and what you want to change. We will suggest where to start.
Make an enquiry